Zebra DNA Cloud Setup

Zebra DNA Cloud 2.9


This section covers the Zebra DNA Cloud setup process and the first few steps for its use. For details about zDNA Cloud usage, see the Usage Guide.

Setup Synopsis

  1. Configure the organization's network
  2. Register with Zebra.com and create a Zebra DNA Cloud "instance"
  3. Create at least one "New Device Setup" Profile
  4. Enroll one or more devices using the New Device Setup Profile
  5. Apply license(s) to device(s)

System Requirements

Admin Console

  • Computer with Windows 10 or later
  • Google Chrome (v101.0 or later) Pop-ups must be enabled
  • An account on Zebra.com (Register now)
  • Firewall or network proxy server configured as required (see below)

Supported Devices

  • Zebra device(s) running Android 11 (or later) updated as follows:
    • 6490-platform devices: 11-12-31.00-RG-U00-STD-ATH-04 (or later)
    • ET40/ET45 tablet: 11-13-14.00-RG-U00 (or later)
    • SDM660-platform: 11-26-05.00-RG-U00 (or later)
    • TC15 devices: 11-14-13.00-RG-U00 (or later)
    • TC53/TC58 devices: 11-12-31.00-RG-U00 (or later)
    • WS50 wearable: 11-19-19.00-RN-U00 (or later)
  • Updated device software as indicated in the Admin Requirements section of the Usage Guide

See all supported Zebra devices

NOTICE: Devices intended to be fully managed using Zebra DNA Cloud must perform a factory reset before enrollment into the system to ensure that all features work correctly. This is not applicable to devices managed using a third-party EMM solution and that use Zebra DNA Cloud to deploy Zebra apps and OS updates, monitor battery health and perform other administrative functions.

Naming Conventions

  • Setup Profile - A group of settings relating to an app and/or one or more app configuration files.
  • Settings Profile - A group of settings for configuring one or more devices.
  • Job - A task to update the Android version running on one or more devices.

I. Configure Network

The Zebra DNA client app communicates with the ports and domain names listed below.

The client network must be configured using wildcards as follows:

  • Open an HTTPS port (443 by default) between device client and app servers
  • Allow these domain names through the firewall or proxy server:
    • dnacloud.zebra.com
    • connectivitycheck.gstatic.com
    • *.googleapis.com
    • *.firebaseio.com
    • *.cloudfunctions.net
    • *.firebaseapp.com

The asterisk character (*) indicates a wildcard, which accepts any value for a particular section of a port assignment. If wildcards are NOT supported by the system (or are otherwise prohibited by the organization), please contact Zebra Support for special instructions.

Remote Support

For organizations planning to view and/or control device screens remotely, the following WebSockets port and domain must remain accessible:

  • wss://global.vss.twilio.com/signaling

II. Register with Zebra.com

This part of the process is required only once for each administrator and/or organization.

Already have a login for Zebra.com? Skip to Section IV.

Create Zebra.com Account

1. Visit Zebra.com and click the "Login" link: image Click image to enlarge; ESC to exit.

2. Click "Register Now" and follow the prompts: image Click image to enlarge; ESC to exit.

3. Enter and confirm an email address to be associated with the account.
Then click "Submit" button: image Click image to enlarge; ESC to exit.

4. After receiving a confirmation email, return to the login screen and log in.
Continue to follow prompts and click "OK" where necessary. image Click image to enlarge; ESC to exit.

5. Select "My Zebra" from the user menu: image Click image to enlarge; ESC to exit.

6. Click on the desired app to launch:
image Click image to enlarge; ESC to exit.

If a link to zDNA Cloud does not appear, use Chrome to visit DNAcloud.zebra.com.

7. For first-time setup, log in as Tenant Owner using the Zebra SSO credentials.
See zDNA Cloud Usage for more information.
image Click image to enlarge; ESC to exit.

A maximum of ONE Tenant Owner per organization is permitted. For errors during Tenant Owner creation, consult your organization's administrator.

III. Manage Users

The Tenant Owner creates Administrative Users in the zDNA Cloud system using Zebra.com credentials. Admin users can perform all tasks within the system except user administration and management of connection services (i.e. Google Drive).

This section requires login as the Tenant Owner using Zebra.com credentials. For credentials, please register with Zebra.com.

Create Admin Users

If creating Administrative Users and/or connected services (i.e. Google Drive) is NOT required at this time, skip to Step IV.

1. Point browser to Zebra DNA Cloud server and log in as "Tenant Owner" using Zebra.com credentials: image Click image to enlarge; ESC to exit.

2. Click user icon for menu and select "Manage All Users" from the menu: image Click image to enlarge; ESC to exit.

3. In All Users screen, click "New User": image Click image to enlarge; ESC to exit.

4. Enter user info and click "Add": image Click image to enlarge; ESC to exit.

5. New user appears in All Users list:
image Click image to enlarge; ESC to exit.

6. In My Services screen, click "Connect" on the desired service(s) and follow prompts.
Services activated here are available to Administrative Users for use in setup Profiles, but only the Tenant Owner can create, edit or disable them. See My Services notes below. image Click image to enlarge; ESC to exit.

7. Instruct the new user to visit zDNA Cloud server and log in as an Administrative User.

8. At login, select "Forgot Password" to generate an email with further instructions.

9. Repeat this process for all Administrative Users.

Once registered, each new user receives an email with further instructions.

My Services

DNA Cloud 2.4 (and later) provides a My Services section to contain information about connection services associated with a DNA Cloud tenant. Such services are governed by the rules and behaviors listed below.

Rules and Behaviors

  • Settings for connected services (i.e. Google Drive) are available only to the Tenant Owner. The "My Services" section is not visible to or accessible by Administrative Users.
  • Administrative Users are able to browse files accessible through connected services ONLY if the Tenant Owner had previously established the connection and logged into the service through DNA Cloud.
  • All actions performed on a connected service are performed using the Tenant Owner's credentials.
  • If the Tenant Owner logs out of a connected service all users are denied access to that service until the Tenant Owner logs in again.
  • If the Tenant Owner makes changes to a connected service being accessed by one or more Profiles, the Profile(s) could be seen as "read-only" by Administrative Users. To resolve this condition, the Tenant Owner must edit the Profile(s) so they contain the new connected service information. DNA Cloud 2.4 (and later) displays the icon to identify affected Profiles.

Zebra strongly recommends using dedicated accounts for access to connected services from within DNA Cloud. Sharing accounts and/or login credentials among Tenant Owners is strongly discouraged, and could result in unexpected disruptions in DNA Cloud services for some or all users.

Switching Google Accounts

If it becomes necessary to switch among multiple Google accounts for managing files deployed to DNA Cloud, use the process shown below to switch from one to another.

To switch Google accounts:

  1. In DNA Cloud, click on the User Account drop-down (upper-right corner) and click My Profile. A screen appears similar to the image below.
    Click "Disconnect" if the account was already connected. Otherwise, skip to Step 2.
    image Click image to enlarge; ESC to exit.

  2. Click "Connect" and follow prompts for Google login.
    When prompted, select both boxes (as shown, below) and click "Continue" to proceed: image Click image to enlarge; ESC to exit.

A screen as below indicates a successful connection:

image Click image to enlarge; ESC to exit.

IV. New Device Setup

The New Device Setup process creates the minimum settings required to allow a device to communicate with the internet for further configuration and management by DNA Cloud or a third-party EMM system (DNA Cloud 2.6 and later). This process also downloads the zDNA client app to the device and enrolls it in the zDNA Cloud system. To stage a device with these settings, create a new Settings Profile and use the device to scan the barcode that appears at the end of the process.

Repeat this process for different device types, network configurations, office locations or other purposes.
Zebra recommends downloading barcode PDFs for later reference.

Create Enrollment Profile

After logging in as a Tenant Owner or Administrative User, proceed to Step 1. image Click image to enlarge; ESC to exit.

1. In the New Device Setup section, click the "Set Up Device" button and select Enrollment Type: image Click image to enlarge; ESC to exit.

2a. Enter the network and Proxy settings for the device in its intended location.
To use existing internet connectivity settings on target device(s): SKIP TO STEP 3.
For WS50 devices: Always select "Do not change."
Click "Next" button when finished. image Click image to enlarge; ESC to exit.

2b. For non-cellular devices, confirm default "None" in the APN section and SKIP TO STEP 3.
Select "Manual" and enter the Access Point Name (APN) and other carrier network information for the device in its intended location.
Only ONE (1) APN can be entered during initial setup. Multiple APNs can be added later using the Advanced Settings Wizard or a company's own EMM.

Errors could result when staging non-cellular devices if information is entered in this section.
Click "Next" button when finished. image Click image to enlarge; ESC to exit.

3a. For third-party EMM enrollment: Select the EMM in use and populate fields with required data.
When finished, click "Next" button and SKIP TO STEP 4.
If the desired EMM system is not listed, select "Custom" and enter values as needed for the EMM system in use.


  • If a device was previously enrolled in DNA Cloud, a Factory Reset MUST be performed on the device before it can be enrolled into any third-party EMM.
  • Enrollment in a third-party EMM blocks app installation from unknown sources, including Zebra apps unless unblocked by the EMM.
    Click "Next" button when finished.
    image Click image to enlarge; ESC to exit.

3b. For DNA Cloud enrollment: Leave "LifeGuard Over the Air" box CHECKED (default).
Unchecking this box PREVENTS the device from being maintained using the Android Updates feature through DNA Cloud.
Devices may be enrolled in EITHER DNA Cloud OR a third-party EMM.
Click "Next" button when finished. image Click image to enlarge; ESC to exit.

4. Enter the following information as indicated below:
    a. Enrollment Profile Name - use auto-generated name or enter a custom name.
    b. Administrator message - to appear on barcode page and Profile listings as enrollment guidance.
    c. Device Group Association - helps organize devices by model, function, dept. etc.
Click "Next" button when finished. image Click image to enlarge; ESC to exit.

5. Review settings. If necessary, click "Edit" to modify.
Click "Next" button when finished. image Click image to enlarge; ESC to exit.

6. With the StageNow app running on the device, scan the generated barcode to configure and enroll the device.
Zebra recommends downloading barcodes (PDFs) for later reference and distribution.
Barcode PDF files can be distributed for application in the field.
Then click "Done" button. image Click image to enlarge; ESC to exit.

Initial device staging and enrollment are complete.

Confirm Enrollment

In the DNA Cloud Console:

Device(s) enrolled in DNA Cloud appear on the "My Devices" page: image Click image to enlarge; ESC to exit.

On the Device:

Devices newly enrolled into DNA Cloud indicate in the Notification Bar that the DNA Service is running: image Click image to enlarge; ESC to exit.

V. License Device(s)

To enable remote configuration and management though zDNA Cloud, each device must be licensed.

Please refer to the Licensing Section for further instructions.

Also See

  • Usage Guide | A complete guide to zDNA Cloud administrative tasks
  • Licensing Guide | Manage, allocate and reclaim licenses for apps and device
  • FAQ | Frequently asked questions about zDNA Cloud