Overview
This section covers the acquisition, application and management of Zebra DNA Cloud (ZDNA) licenses acquired from Zebra or through a Zebra reseller. For Zebra MDNA products, please visit the Zebra MDNA Licensing Process page. Not yet ready to buy? Request an evaluation license.
Changes With ZDNA 5.6
In June, 2025, Zebra engaged a new licensing service provider, a move intended to better serve customers now and into the future. Zebra DNA Cloud is now fully integrated with the new licensing back-end beginning with ZDNA 5.6, and existing licenses for all customers have been transferred. While functionality and processes of the new system remains mostly unchanged, a few differences are worthy of note:
- "CLS ID" is now called "Badge ID"
- The 5% overage allotment for purchased licenses is eliminated
- The 30-day grace period for license renewal is eliminated
Licensing Behavior
- After licenses are acquired, all license allocations are managed in the ZDNA system.
- Devices not connected at the time a license action is executed are updated the next time they come online.
- If a device was licensed in ZDNA as a part of a group, disassociating the device from that group automatically reclaims the license and returns it to the pool of available licenses.
- Removing a Group from the License Allocation screen automatically reclaims licenses from all devices in that Group and returns them to the pool.
- License actions are executed immediately upon exiting the ZDNA Licensing section.
Licensing issues? The ZDNA FAQ might have the answer.
Evaluation License
Zebra offers time-limited trial licenses to allow companies to evaluate the performance of Zebra solutions in their environment.
- Customers, partners and distributors: Request through a Zebra account manager or sales engineer
- Zebra account managers and sales engineers: Submit requests using SFDC forms
- Zebra engineers and other Zebra employees and contractors: Submit a request in the Zebra ServiceNOW portal
I. Contact a Reseller
Zebra licenses are obtained through Zebra resellers or (in some cases) directly from Zebra.
To begin, select an option:
- Find a Zebra Partner - form for submitting an inquiry via the web
- How to Select a Channel Partner - explains the types of partners that engage with Zebra and some of their technologies and specialties
- Partner Interaction Center - info for contacting Zebra's existing global partner network
- Zebra Corporate Numbers and Links - broken down by global region
- Global Marketing Contact Center - broken down by global region and country
II. Locate Badge ID
After licensing ZDNA (through one of the contacts above), a confirmation email is containing the Badge ID along with purchase confirmation.
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For more information, please contact your company administrator, Zebra/reseller contact or other authority.
III. Add and Apply Licenses
NOTICE: Each Badge ID may be used by ONE Tenant in ONE Instance of ZDNA.
Applying licenses in any other way is a violation of your Zebra Licensing Agreement.
After logging into your Zebra DNA Cloud server:
1. In the Licensing section, Click "Add License" button:
It might be necessary to click the "Refresh" button to fetch the most recent licensing transaction(s).
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2. Enter the "Badge ID" provided by Zebra via email during license acquisition:
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3. Click "Allocate" to select device(s) to be licensed:
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4. Select one of the following license application options:
- "Auto assignment" allocates by device enrollment date; earliest first:
Zebra recommends this option for an "automated" licensing experience; licenses (as available) are automatically allocated at enrollment.
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- "By device model" allocates to one or more device models:
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- "By device group" allocates to one or more device Groups created by your organization:
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- "By device serial number" allocates to devices individually by device serial number:
NOTE: Devices already licensed will appear with a check mark.
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5. When finished making selection, Click "Allocate" to apply settings.
License actions are applied immediately and system is ready to use.
Also See
- Zebra MDNA Licensing Page | All Zebra licensed MDNA software, devices, requirements and processes
- Setup Guide | Set up an organization and its devices to use ZDNA
- Usage Guide | A complete guide to ZDNA administrative tasks
- FAQ | Frequently asked questions about ZDNA