Wipe a Device

StageNow 2.10

Overview

Use this Wizard to erase data on the device using Factory Reset (all data) or Enterprise Reset (only non-persistent data). See important additional information about reset actions.

Bypass Notes

  • On devices with MX 7.1 or higher, it is possible to automatically bypass the Android Setup Wizard (also known as the "Welcome Screen") following an Enterprise Reset. More about Setup Wizard Bypass.

  • On devices with Android M and higher, it's also possible to skip the Android Setup Wizard by scanning a barcode when the wizard appears or at any time thereafter. See below for details.


Wipe a Device

To create a "Wipe a Device" profile:

  1. Select "Create New Profile"

  2. Select the MX version from the drop-down menu

  3. Select the "Wipe a Device Wizard" and select "Create"

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  4. Enter a name for the profile. Select "Start" to proceed.

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    Note: During profile creation, an indicator at the top-right corner of the window displays creation status.

  5. Choose the desired erasure method. Select "Continue" to proceed.

    • Select Enterprise Reset to destroy device-specific data and return the device to its persistent default state. All non-persistent data is discarded.
    • Select Factory Reset to destroy all data and return the device to its factory defaults. No user content persists.

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  6. Select the required information, and then select Continue. See Setting Types / Power for more information.

  7. Select "Continue" to proceed to the Review window.


Setup Wizard Manual Bypass

If the Android setup Wizard appears, it's possible to skip it by scanning the barcode below during any phase of the wizard. Supported on devices as indicated below.

Support Notes

8956-platform Devices:

  • Android Nougat with BSP49 and higher
  • Android Marshmallow with BSP21 (G-00-08) or higher

To update a device, visit the BSP download page.


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