Frequently Asked Questions

Zebra Workstation Connect 1.0

Q: What is the minimum board support package (BSP) required on the device for compatibility with ZWC?

A: Zebra Workstation Connect requires the following BSP:

  • 11-13-13.00-RG-U00-PRD-HEL-04 (or later)

Q: Where can I get the latest BSP?

A: Zebra board support packages are listed in StageNow and also can downloaded from the TC52ax page on the Zebra Support Portal.

Q: What is the package name of the ZWC app?

A: The ZWC package name is:

  • com.zebra.workstationconnect.release

Q: Where can I get the ZWC app?

A: Zebra Workstation Connect app is available from:

Q: Does Zebra Workstation Connect require a separate license?

A: No. A license for the ZWC app is currently included with all supported devices.

Q: Is the ZWC app required to connect my Zebra device to a keyboard, mouse and external monitor?

A: No. The Zebra Workstation Docking Cradle connects any supported device to the same external peripherals. The ZWC app must be installed only for Desktop Mode, which adds features for enterprise management and user productivity.

Q: Which Zebra devices are supported by the Zebra Workstation Connect solution?

A: See the supported device list.

Q: Are all four (4) USB ports on the TC5X Workstation Docking Cradle the same?

A. No. Three are standard 0.5-AMP USB ports suitable for connecting a keyboard, mouse and other peripherals. The remaining port (left side, toward front) delivers 1.5 AMPs, which also can be used for charging a second device.

Q: What are the "primary" and "secondary" screens?

A: The device's built-in display is sometimes referred to as the "primary" screen. The "secondary" screen refers to the external monitor connected to the Workstation Docking Cradle.

Q: Why doesn't the audio level increase when raising the volume?

A: Increasing audio volume past a certain level sometimes causes a safety warning to be displayed on the primary (device) screen, where it might go unnoticed. If this happens, find the warning and tap "OK" to continue.

Q: Why can't I log into any apps from the external monitor?

A: As a security precaution for apps that require user credentials, log-in dialog boxes do not appear on the secondary screen. Such apps can be used in the secondary screen after the credentials are provided on the primary.

Also See