Wipe a Device

StageNow 5.17

Overview

Use this Wizard to erase data on the device using Factory Reset (all data) or Enterprise Reset (only non-persistent data). See important additional information about reset actions.

Setup Wizard Bypass Notes

The ability to skip the Android Setup Wizard by scanning a barcode has been partially restored. See Setup Wizard Bypass (below) for details.

About Profile Wizard Behavior

Settings created automatically by a Profile Wizard are sometimes not removed completely from the Profile when one or more of those settings are deleted manually. This occurs in Wizard-based Profiles that are further modified with settings created using Xpert mode. While parts of the deleted settings might still be visible, they are inaccessible by the administrator. However, the Profile does not execute them and otherwise functions normally.

image Click image to enlarge; ESC to exit.

Wipe a Device

To create a "Wipe a Device" profile:

  1. Select "Create New Profile"

  2. Select the MX version from the drop-down menu

  3. Select the "Wipe a Device Wizard" and select "Create"

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  4. Enter a name for the profile. Select "Start" to proceed.

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    Note: During profile creation, an indicator at the top-right corner of the window displays creation status.

  5. Choose the desired erasure method. Select "Continue" to proceed.

    • Select Enterprise Reset to destroy device-specific data and return the device to its persistent default state. All non-persistent data is discarded.
    • Select Factory Reset to destroy all data and return the device to its factory defaults. No user content persists.

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  6. Select the required information, and then select Continue. See Setting Types / Power for more information.

  7. Select "Continue" to proceed to the Review window.

Setup Wizard Bypass

The ability to skip the Android Setup Wizard by scanning a barcode has been partially restored. In 2024, Google requested that Zebra remove the ability it had developed for Zebra customers to bypass the "Setup Wizard" (SUW), the series of nine screens that required manual interaction for every new or factory-reset device. Zebra voluntarily complied, and discontinued the SUW bypass feature beginning with devices running Android 13. Google has since relaxed its mandate, and now requires only three screens to acknowledge its Privacy Policies and Terms of Service, allowing the remainder of the device-setup process be automated.

Requirements

Scanning the barcode below skips the SUW on devices running:

  • Android 13 with MX 14.1 (or later)
  • Android 14 with MX 14.1 (or later)
  • An OS showing a "Build Date" of Feb., 2025 or later *

* Information found in Settings > About phone > SW Components > Build Date

Bypass the SUW

When first starting up a new or factory-reset device...

  1. Wait for the "Hi there" screen to appear: image

  2. Scan the barcode below to skip most of the device-setup screens. image

  3. If "Hi there" screen remains, press the "Start" button. Otherwise, skip to Step 4. image

  4. On the next two screens, acknowledge and/or change the settings as desired.
    Tap "More" when finished with each screen's settings: image

  5. On the third screen, tap "Accept" to acknowledge Google's Terms of Service and Privacy Policy: image

When the Android Home screen appears, staging can begin through StageNow or an EMM system.

Prior to Android 13

On devices with MX 9.1 through MX 11.9, the barcode for bypassing the Android Setup Wizard is embedded within the configuration barcode(s), combining bypass and device configuration into a single step. The processes and rules below apply to barcodes generated for devices with versions prior to MX 9.1.

When staging manually, it's possible to skip the Android Setup Wizard on devices with Android 6 through 11 by scanning the barcode below at any stage of the wizard. On devices with Android 8 and later, scanning the barcode bypasses the Android and Zebra Setup Wizards (including Analytics opt-out). If the Android Setup wizard is partially completed, data entered prior to the bypass scan is applied.

Bypass Limitations

Scan-to-Bypass is supported only on these Zebra devices and minimum BSPs:

  • TC51, TC56, TC70x and TC75x:
    • Android Marshmallow with Full Image 01-21-04.1-MG (BSP21) with LG patch 8 or newer
  • MC3300, TC51, TC56, TC70x, TC75x and VC80x:
    • Android Nougat with Full Image 01-01-49NG-00-A (BSP49) or newer
  • TC20/TC25 devices:
    • Android Nougat with Full Image 04-14-30-0-NG-00-M1 or newer

IMPORTANT NOTES

  • On devices with MX 7.1 (or later), it is possible to automatically bypass the Android Setup Wizard (also known as the "Welcome Screen") following an Enterprise Reset using the Power Manager CSP. More about Power Manager's Setup Wizard Bypass parameter.
  • On devices with Android 6 through 11, it's also possible to skip the Android Setup Wizard by scanning a barcode when the wizard appears or at any time thereafter. See Setup Wizard Manual Bypass section below for details.
  • On devices with MX 9.0, processing any .bin file created for staging causes the Setup Wizard to be bypassed.
  • On devices with MX 9.1 and later, a security check upon scanning the bypass barcode ensures that bypass occurs only if the StageNow Profile was created using MX 9.1 or later.

Other Notes

  • Android Setup-wizard bypass applies only to GMS devices; non-GMS devices do not employ the SUW.
  • Scan-to-bypass functionality is present in all BSPs newer than those listed above.
  • Go to Settings > About phone > Build number to display the BSP in a device.

Update Device

To update a device for use with the bypass barcode, visit to the relevant page below and follow instructions there.

Android 6-11 only

Scanning the barcode below during any part of the Setup Wizard skips the remainder of the SUW, opens the Android Home screen and runs the StageNow client, allowing device-staging barcodes to be scanned to set up the device.


Scanning the SUW bypass barcode signifies acceptance of Google Privacy Policy and Google Terms of Service.