Dashboard

Overview

The dashboard provides a centralized to view of devices, access points (AP) and sites across an organization, with the ability to take action to track devices. It can be viewed through the web portal or the device client app, accessible by administrators and managers. Managers are granted access to data specific to their assigned site. Administrators are granted access to data across all sites in the organization and license information.

Device Tracker supports a single session for each user login and does not support multiple login sessions. If an admin or manager logs in to multiple browser sessions or devices using the same user login, the login sessions are automatically terminated after a period of time.

The web portal also provides data reports to administrators. Daily device summary reports can be sent to designated recipients.

Administrator Dashboard

The administrator dashboard displays device and access point (AP) information across all sites in an organization and allows action to be taken on devices for device tracking.

To login to the dashboard:

Login to the web portal as an administrator.
From the left menu, click Dashboard.

Administrator Dashboard Menu

The subsequent sections describe the menu items listed.

Devices Summary

Devices Summary displays the device count across all sites of an organization based on device state or status. To access Devices Summary, click on Dashboard in the left menu and select Devices Summary. Devices Summary - Admin Dashboard

Each tile represents a device state or status:

Total – Total number of devices being tracked across all sites.
To Be Found – Number of devices marked "To Be Found," which initiates the device search.
Charging – Number of devices that are powered on and in the charging state.
Discharging – Number of devices that are powered on and draining battery power since they are not being charged.
Being Found – Number of devices that are being searched. This is triggered when a user initiates a device search.
Found – Number of devices that are successfully found after a device search. This is triggered when a user indicates the device is found.
Decommissioned – Number of devices that are designated as decommissioned. These devices are not in the active device pool, the collection of devices with active server communication.
Cannot Find – Number of devices that could not be found after a search was conducted.
Disconnected – Number of devices that previously connected to the server but are no longer connected due to lack of communication with the server for approximately 12 minutes.
Never Connected – Number of devices that are registered but never connected to the server.
Checked Out - Number of devices that have been checked out by a user with Identity Guardian.
Low Battery – Number of devices that have reached the low power threshold, requiring attention for it to be charged prior to battery depletion.
Idle - Number of devices that are not charging and are in the idle state i.e. have not been moved for the duration of the Device Idle threshold.

Click on a tile to filter by the specific device state or status, displaying a list of corresponding devices.

Filter Found Devices

Navigate using top right buttons above the table:

View Sites - Navigates to the Sites section, the same section that is accessible from the left menu: Dashboard > Sites.
View Access Points - Navigates to the Access Points section, the same section that is accessible from the left menu: Dashboard > Access Points. Navigate to View Sites or View Access Points - Admin Dashboard

To display the Devices Summary for a specific site, click the All Sites drop-down and selct the desired site. A limited number of sites are listed. For the full site list, see Sites. Unassigned devices filters the devices that are not assigned to any site. Alternatively, the site name to search for can be entered in the search field: Devices Summary - Select Site

Mobile Devices

Mobile Devices displays the Devices Summary followed by a table of devices that provides access to device information details. Based on the site drop-down selection, the device list includes devices across all sites (if All Sites is selected) or devices to a specific site (if the specific site name is selected). Mobile Devices - Admin Dashboard

The table below the Devices Summary shows the list of devices corresponding to the drop-down selection (All Devices, Unassigned Devices, or site name) with the following information:

Device Name - Assigned friendly name to the mobile device for ease of identification e.g. based on department or role.
Serial # - Serial number of the mobile device.
Device Model - Model number of the device.
Accessory - Model name and serial number of the accessory (e.g. Bluetooth scanner) separated by an underscore (_). Track Bluetooth Scanners must be enabled under Settings. The text color indicates the accessory status in relation to the mobile device:
- Green - The accessory is paired and connected to the device.
- Red - The accessory is paired but disconnected from the device. This can occur in any of the following scenarios: the accessory is idle, the device or accessory is rebooted, or the accessory disconnects from the device.
- Black - The accessory was previously paired and connected with the device but is no longer paired and connected, e.g. when the accessory is placed on a charged cradle. As a result of being unpaired, the accessory is removed from the My Bluetooth Scanner section of the device client app.
Site - Assigned site of the mobile device.
Map View - A GPS pin icon is displayed if the GPS device location is known. Click on the pin icon to display the GPS coordinates and mapped location of the device.
Location - Device location based on the access point (AP) it is connected to. Displays either the AP friendly name or MAC address (if AP friendly name is not assigned)
Checked Out By - If Identity Guardian is in use, it displays the current user that checked out the device.
Last User - Last user that checked out the device.
Status - Status of the mobile device: In Service, To Be Found, Finding, Found, Cannot Find, Decommissioned, Unlicensed
Connection - Connected (device is connected to the server) or Not Connected (device previously connected to the server and is now disconnected due to no communication with the server for approximately 12 minutes or longer)
Battery % - Current battery level of the mobile device.
Charging - Charging (device is connected to a power supply and charging) or Not Charging (device is not connected to a power supply).
Last Check In - The elapsed time since the last device check-in, if Identity Guardian is in use.
Checked Out At - Time stamp when the device was last checked out, if Identity Guardian is in use.
Last Reported - Time stamp the device last reported to the server.

Also see Manage Devices to add, modify and delete devices.

In the mobile devices table, select one or more devices to take action by ticking the checkbox next to the device name. The Actions button is visible, containing a drop-down menu of actions to take.

Select Action for Selected Device(s)

Select the desired action based on the Edit or Tracking category (options may vary depending on the state of the device):

Edit:

Site - Assign the device to a selected site.
Device Name - Change the user friendly device name.
Delete Device - Delete the device record.

Tracking:

Request Current Device's Location - Retrieves the location of the selected device. Map Based Locationing must be enabled.
Mark Device for Finding - This changes the device(s) status to To Be Found, placing the device in the To Be Found list used in the device search process.
Mark Device as InService - The device status is changed from To Be Found back to In Service.
Play Sound - Remotely play a sound on the lost or misplaced device to aid in finding it.
Add Notes - A dialog box appears prompting to enter notes or comments for the selected device(s).
Recommission Device - Changes the device(s) status from the Decommissioned state (i.e. removed from the active device license pool) and recommissions the device back to the In Service state.
Decommission Device - Removes the device(s) from the active device pool and places it out-of-service with the Decommissioned status.

Select a single device from the devices table to display the Device Details providing the following information:

Device Name - Assigned friendly name to the mobile device for ease of identification e.g. based on department or role.
Serial #- Serial number of the device
Device Model - Model of the device
Location - Device location based on last AP connected
Map View - If Map Based Locationing is enabled, the GPS coordinates are displayed. Click on the GPS coordinates to display a map of the device location.
Status - One of the following:
- In Service - The device is part of the active device pool and not in any of the other device states
- To Be Found - The administrator or manager tags the device To Be Found, waiting for a user to take action to find the device.
- Finding - The device search is initiated by a user.
- Found - The device is located after conducting the search.
- Cannot Find - The device could not be found after the search was conducted
- Decommissioned - The device is removed from the active device pool
- Unlicensed - The device is not allocated with a license, therefore the app will not operate.
Battery Level - The battery level of the device (%).
Battery Status -
- Charging - Device is connected to a power supply and charging.
- Not Charging - Device is not connected to a power supply.
Note - Comments or notes entered by an administrator or manager capturing information specific to the device.
License State - Indicates whether or not the device is allocated with a license:
- Licensed - The device is allocated with a license.
- Unlicensed - The device is not allocated with a license, therefore the app will not operate.
Last Reported - Time stamp when the device last reported to the server.
Connection State - Device state based on connection to the server:
- Never connected – The device has never connected to the server.
- Connected – The device is connected to the server.
- Disconnected – The device previously connected to the server and is now disconnected due to no communication with the server for approximately 12 minutes.
Secondary BLE - Identifies the state of the secondary BLE (Bluetooth Low Energy) beacon:
- Enabled - Enables the secondary BLE beacon if it exists on the device. When the device loses power, the secondary BLE continues to transmit beacons to aid in locating the device.
- Disabled - Secondary BLE beacon capability is disabled, if it exists on the device.
- Not Available - No secondary BLE beacon detected.
Display ON - Displays true or false if the device is on (may be active) or off (inactive), respectively.
Checked Out By - If Identity Guardian is in use, it displays the current user that has checked out the device. Mobile Devices - Device Details

Click Actions button to perform one of the following actions based on the Edit or Tracking category (options may vary depending on the state of the device):

Edit:

Site - Assign the device to a selected site.
Access Point Friendly Name - Change the friendly name of the access point the device is connected to.
Device Name - Change the user friendly device name.
Delete Device - Delete the device record.

Tracking:

Refresh Current Device's Location - Retrieves the current GPS coordinates of the device. Map Based Locationing must be enabled.
Mark Device for Finding - This changes the device(s) status to To Be Found, placing the device in the To Be Found list used in the device search process.
Mark Device as InService - The device status is changed from To Be Found back to In Service.
Add Notes - A dialog box appears prompting to enter notes or comments for the selected device(s).
Decommission Device - Removes the device(s) from the active device pool and places it out-of-service with the Decommissioned status.
Play Sound - Remotely play a sound on the lost or misplaced device to aid in finding it.
Recommission Device - Changes the device(s) status from the Decommissioned state (i.e. removed from the active device license pool) and recommissions the device back to the In Service state.
Start Finding - Begins the device search process. Refer to Find a Device. This is visible only if the device is marked To Be Found. During the device search, click one of the following when appropriate:
- Stop Finding - Stops the device search process; changes the state of the device from Being Found back to To Be Found so another device can initiate the finding process.
- Play Sound - Emits a sound from the device being located; listen and follow the sound to locate the device.
- Found - Indicates the device is successfully located after conducting the device search.
- Cannot Find - Indicates the device could not be found after the search was conducted

Map Based Locationing

When Map Based Locationing is enabled, a Map View column is added to the Mobile Devices dashboard:

Click on the GPS icon to display the map and last reported coordinates of the device:

Alternatively, the last reported GPS coordinates can be viewed by clicking on the device row within Mobile Devices, which then displays the GPS coordinates in the Device Details screen:

Map Based Locationing is reported or updated when any of the following events occur:

Device reboot
Device connects to a network
Device charging/discharging
Low battery:
- Low battery threshold is reached on the device as specified in Settings > Automation
- Device battery reaches 18% or lower, then reports again every 2% battery drop

Aside from these event triggers, the manager or administrator can request for the current device's location on-demand in the web portal. This updates the GPS coordinates to the current location. This request is performed either from the Mobile Devices dashboard or the Device Details screen with the action Refresh Current Device's Location.

Mobile Devices dashboard - Request for device's location

Device Details - Request for device's location

Filter By Site

To filter by site, click the All Sites drop-down and select the desired site or enter a site name in the search field. A limited number of sites are listed. For the full site list, see Sites. Select Site - Admin Dashboard

Search Device

To perform a device search within the table, click on the search bar located in the top right above the device table and enter the text to search based on the option selected: Device Model, Serial #, Device Name, Checked Out Username and Location. Search Mobile Devices - Admin Dashboard

Export Data

To export data, click Export Data at the top right. Data is exported to a .CSV file.

Export Mobile Devices - Admin Dashboard

Access Points

Access Points displays the access point information across All Sites or for a specific site:

Site Name - Assigned site registered to the access point
MAC Address - Associated MAC address of the access point
Location Friendly Name - Friendly name registered to the access point to aid in identifying the AP location

Access Points - Admin Dashboard

Data displayed is based on AP registration. For administrators, information is listed across all sites. To filter by site, click the All Sites drop-down and select the desired site or enter a site name in the search field. A limited number of sites are listed. For the full site list, see Sites. Select Specific Site - Admin Dashboard

Also see Manage Access Points to add, modify and delete access points.

Filter AP

By clicking on the Filter drop-down menu, the list of APs from All Sites or a specific site can be further filtered based on:

Sites not assigned - Lists APs not registered to any site.
Location friendly names not assigned - Lists APs with no friendly names registered. Filter Access Points - Admin Dashboard

Search AP

To conduct a search for APs, click the search field located at the top right and perform a search based on:

MAC Address
Friendly Name

Search Access Points - Admin Dashboard

Export Data

To export data, click Export Data at the top right. Data is exported to a .CSV file.

Export Access Points - Admin Dashboard

Sites

Sites lists all the sites in the organization with the following information:

Site Name - Name of site
Last Updated - Time stamp of the last edit or update of the site information
Reported Time - Time when the End of Day Report is generated
Time Zone - Designated time zone of the site
Email Subscription - Indicates whether End of Day daily snapshot reports are sent to the designated in the Email List column
Email List - Lists manager and admin email addresses that are to receive the End of Day Reports

Sites - Admin Dashboard

Data displayed is based on site registration.

Search Sites

A search can be conducted using the search field located at the top right. Enter the site name to search.

Export Data

To export data, click Export Data at the top right. Data is exported to a .CSV file.

License Summary

Device Tracker uses the floating license model - licenses are shared among devices from a combined license pool regardless of expiration date. If a license is available, the Device Tracker server allocates a license to the device. When a license is no longer needed, the license is released from the device and returned to the license pool to make available to other devices. Licenses are monitored from License Summary.

After a license expires or when a device is recommissioned, it is automatically allocated a license if available. Administrators can perform the following:

Monitor licenses.
Transfer a license from one device to another.
Remove a license.

To procure licenses, see the License section.

View Licenses

To view license information:

From the administrator dashboard, tap License Summary in the left menu under Dashboard.
Two types of licenses are displayed: Mobile Device and Accessory (such as Bluetooth scanners). The following information is provided for each based on unexpired licenses:
- Total licenses - total number of licenses that have been purchased
  - Total licenses available - number of licenses that are available and can be allocated to devices
  - Total licenses consumed - number of licenses allocated to devices
- List of licenses shows the License Count and Expiration Date of current licenses. This data is static and removed from the list after the expiration date is surpassed.
- Sync Licenses button refreshes license data on-demand and synchronizes with the Zebra Enterprise Software Licensing system. The license information is updated once each day. The time stamp displayed beside this button indicates the date and time when the license data last synchronized from the licensing server to the web portal.
- Release Licenses - applies to Accessory Licenses. This option allows the administrator to release, or decommision, the license for specific accessory devices. To release a license from an accessory device:
a. Create a .CSV file containing a header row with column names, followed by data rows listing the model number and serial number for each of your devices. For example:
```
    ModelNumber,SerialNumber
    RS61B0-KBSSZWR,S123456789
```
                    b. Click Release Licenses from License Summary.
                    c. Drag the .CSV file or select the file to upload. Click Import.
                    d. A message appears indicating the import was successful.
                    e. Click Sync Licenses. The number of Available licenses is incremented and the number of Consumed licenses is decremented.

License Summary in Device Tracker web portal

License Transfer

Device Tracker supports the transfer of licenses from one device to another by returning the active license to the license pool and reallocating it to a new device. The active license can be released from the device by decommissioning the device or by deleting the device. After the device is decommissioned or deleted, a message appears indicating the device it not licensed. To license the new device, after it communicates with the Device Tracker server it is allocated with the newly released license. The new license allocation is reflected in the License Summary.

Automatic License Renewal

After reaching the expiration date, the license is automatically deallocated from the device and a message is displayed on the device indicating the license has expired. If any licenses are available, the Device Tracker server automatically allocates a license to the device for continued, uninterrupted operation. The newly allocated license is reflected in the License Summary.

Recommission Devices

For devices being recommissioned to place back into service as an active device, if a license is available, the server allocates a license to the device. After the device is licensed, Device Tracker is operational on the device and the allocated license is reflected in the License Summary. If a license is not available, the device remains in the decommissioned state and a note is automatically added indicating there is no license available. This note overwrites any pre-existing note. When a license is available, the admin or manager must recommission the device to allocate the license and manually delete the note.

License Removal

Device Tracker licenses can be removed by decommissioning the device or by deleting the device from Device Tracker. When a device is decommissioned or deleted, the license is automatically removed from the device, as reflected in the License Summary. Device Tracker is no longer operational on the device until it is relicensed.

Important Notes

Important information pertaining to Device Tracker licensing:

License allocation and deallocation is based on enrollment to the Device Tracker server, regardless of the connection state (disconnected or connected) seen from the device dashboard.
Never Connected devices are not licensed.
Due to a constraint from Google Firebase, an attempt to activate licenses on more than 5,000 devices within a span of 5 minutes can result in a denial of licenses to devices. Zebra strongly recommends limiting license activation to a maximum of 5,000 devices within 5 minutes. To circumvent Google’s constraint:
- Device Tracker automatically synchronizes once every 4 hours to allocate licenses to devices.
- Device Tracker administrators can manually trigger license synchronization by using the Sync Licenses button in the License Summary screen on the Device Tracker web portal.
When allocating licenses to unlicensed devices, license allocation is based on license availabilty and the enroll time with the server. Methods for license allocation:
- Device Tracker automatically synchronizes once every 4 hours to allocate licenses to devices.
- Device Tracker administrators can manually trigger license synchronization by using the Sync Licenses button in the License Summary screen on the Device Tracker web portal.

Productivity

The Productivity dashboard presents a graphical representation of the number of devices lost and found, the average duration devices remain lost and the average recovery time for devices. This information is available at both company-wide and individual site levels. These graphs provide a quick overview of Device Tracker's effectiveness, the speed of device recovery and the quantity of lost devices successfully located, especially when contrasting the metrics of a single site against those at a company-wide level.

Administrators must select the site from the Site dropdown for the site data to be displayed in the graphs.

The graphs are presented based on the site and duration period selected. The options for the duration period are:

Weekly - displays data from the past 6 weeks on a weekly basis, up until the day before the current date. Each data point signifies a distinct week within this timeframe.
Monthly - displays data from the past 6 months on a monthly basis, up until the day before the current date. Each data point signifies a distinct month within this timeframe.

The top two graphs illustrate the trends of lost and found devices at both the overall company level and individual site level. This enables a comparison of a site's performance in relation to the average across the entire company.

The bottom two graphs display the trends of the average duration devices remain lost versus the average duration to locate a device. The left graph illustrates the average durations from a company-wide level and the right graph displays the average durations from an individual site level. A device is deemed lost from the moment it is marked "To Be Found" until it changes to a different state (e.g. Found or Not Found). The duration to find a device commences from the moment "Start Finding" is selected until the device is actually found.

Manager Dashboard

The manager dashboard displays device and access point (AP) information specific to the manager's assigned site, allows action to be taken on devices for device tracking, and if permitted, allows modification of device and/or AP information.

To login to the dashboard:

Login to the web portal as a manager.
From the left menu, click Dashboard.

Manager Dashboard Menu