Configuration

Device Tracker 6.2

Overview

The Device Tracker web portal empowers administrators to manage devices, access points (APs) and sites, as well as generate reports of managed assets. For Device Tracker to operate, administrators must register devices, access points and sites prior to use. This can be performed manually or by importing data via a .CSV file. The portal also offers additional configuration options such as automation, notifications, map-based location tracking and Bluetooth scanners.

System Parameters:

  • Maximum device support: 100,000 devices
  • Maximum web portal support: 500 sites and 25,000 devices
  • Maximum .CSV import: 25,000 records
    Note: Importing .CSV files approaching the 25,000 maximum can require a considerable period of time. To import files more quickly, Zebra recommends importing records in groups of 1,000.

Device Tracker supports three user roles: administrator, manager and user/associate. User functions and capabilities presented by the Device Tracker app vary based on the assigned role:

image       image       image
Administrator
View status of devices
across all locations 		      Manager
View status of devices
within their location 		      User/Associate
View misplaced devices
that need to be found

Note: Secondary Bluetooth Low Energy (BLE) configuration is part of the Install & Setup.

Administrator Role

Administrator functions and capabilities presented through the Device Tracker web portal:

Manager Role

Manager functions and capabilities presented through the Device Tracker web portal:

User/Associate Role

User/Associate functions and capabilities presented through the Device Tracker web portal:

Single Sign-On (SSO)

Device Tracker can optionally be integrated with single sign-on (SSO) systems, allowing device access through corporate user login credentials.

There are three levels of Device Tracker access based on user role: administrator, manager, and associate. Through the integration of SSO roles with Device Tracker, managers and administrators can access their respective Device Tracker dashboards using their corporate login credentials. For other users, there is no change in Device Tracker client app access when logging in with their SSO credentials; after logging in, the To Be Found screen is seen when the client app is launched. In this scenario, SSO credentials are utilized solely for user authentication to gain device access, not for establishing user accountability. This means that there is no device custody tracking - the authenticated user is not associated with the device.

Identity Guardian, which requires a separate installation from Device Tracker, offers a solution for managing device access and tracking device custody, with integrated support from Device Tracker. It ensures secure and personalized access to devices through facial biometric authentication and multi-factor login. By enabling users to sign in with their corporate credentials, Identity Guardian simplifies the tracking of device custody tracking and promotes user accountability.

Device Tracker is compatible with both Ping Identity (supporting OAuth 2.0 with PKCE or Mutual-TLS) and Microsoft Entra ID (supporting client secret or Mutual-TLS). For integration with Mutual-TLS client certificates, refer to Mutual-TLS Certificate Generation & Deployment.

Notes:

  • To use SSO, Device Tracker 5.1 or higher is required on the device. Otherwise, a server connection failed error may occur. To recover, clear the Device Tracker application cache either manually through Android settings or using App Manager through MX.

  • If the same SSO credentials are used to log into the web portal in separate web browser instances at the same time, when logging out of one instance it prevents the other instance from being operational.

  • When using Chrome for the first time on the device and attempting to login with SSO, the following steps are required before proceeding to login:

    1. Accept the Google Terms of Service.
    2. Select the desired option when prompted to turn on sync.

    If the device is running Android 8, the SSO login page appears again after logging in sucessfully. Tap the back button to open the Device Tracker dashboard.

Mutual-TLS Certificate Generation & Deployment

When ready to activate SSO OAuth 2.0 using Mutual-TLS client certificates, gather the required certificate files and related information:

  • Certificate private key (.key file) from the certificate owner
  • Certificate password (saved in passphrase.txt) used to generate the private key
  • SSL certificate issued by the CA (.p7b file)
  • SSL certificate (.pfx file) converted from P7B
  • Public certificate (.crt file) generated from PFX format
  • Certificate expiration date

Steps to generate the SSL certificates are provided below. After all the certificate information is gathered, contact Zebra technical support to raise a ticket for SSO integration with Device Tracker. Zebra services will request the above information and follow-up with next steps.

To generate the SSL certificates, perform the following:

  1. Create a certificate CER file with the following command:

    openssl pkcs7 -print_certs -in ssl_certificate.p7b -out ssl_certificate.cer

    where "ssl_certificate.p7b" is the certificate issued by the CA.

  2. Create an SSL certificate in PFX format using the following command:

    openssl pkcs12 -export -in ssl_certificate.cer -inkey private.key -out ssl_certificate.pfx

    where "private.key" is the private key from the certificate owner and "ssl_certificate.cer" is the file generated from step 1. Save the private key password in passphrase.txt. When prompted, enter the certificate password and specify the export password using the same password as the certificate password.

  3. Generate a public certificate in CRT format with command:

    Openssl pkcs12 -in ssl_certificate.pfx -clcerts -nokeys -out dtrk_sso_public.crt

Action is required to activate SSO for integration with Device Tracker after Zebra services enables SSO in the cloud server. Only activate SSO when all devices have Device Tracker 5.1 or higher. Follow the SSO integration steps and then create SSO users if role-based mapping is not in use. When SSO is activated, only SSO users can login; non-SSO users cannot login.

SSO Integration

Video: Learn how to set up SSO for user authentication and map SSO roles for Device Tracker integration with the PingFederate SSO provider.

Refer to the video above or follow these steps to integrate SSO with Device Tracker - it is important to perform the step to create an SSO user:

  1. In the browser, launch the Device Tracker web portal using the URL supplied. Login using the super administrator credentials provided by Zebra. Enter the User ID and Password. Click Log In. image
  2. After login, click Settings > Single Sign On Integration (SSO).
  3. In the SSO Provider dropdown, select the appropriate provier:
    • Ping Identity
    • Microsoft image
  4. Select/enter the following:
    • For Client Authentication Type, select one of the following:
      • None - Applies for PKCE client authentication. If selected, Proof Key For Code Exchange is enabled.
      • Client TLS Certificate - Applies for Ping Identity only, for client TLS Certificate client authentication. If selected, Proof Key For Code Exchange is disabled.
      • Client Secret - Applies for Microsoft only, string value used in place of a certificate to identify itself.
    • Authorization Scope - Specify the access needed.
    • Enter the appropriate information for all SSO Endpoint URL fields based on the SSO server settings.
    • If using role-based mapping, enter the information under the Map SSO Provided Responses section based on your SSO parameters:
      • UserID Parameter - User ID or user name parameter that is configured in SSO and returned from the SSO response upon authenticating the user
      • Use SSO Defined Roles - If enabled, uses role-based mapping to automatically map the administrator and manager user roles based on roles defined in your SSO. If disabled, the admin and manager users must be defined in the Manage Users section. Zebra recommends to enable this option to leverage the roles that exist through your SSO and avoid the need to manage users through Device Tracker.
      • Site Location - Site parameter that determines the location or site of the user
      • Admin Role Parameter - Parameter that identifies whether the user is an admin
      • Admin Roles - Names of the admin roles
      • Manager Role Parameter - Parameter that identifies whether the user is a manager
      • Manager Roles - Names of the manager roles
    • Register the web portal by entering the following:
      • Client ID
      • Redirect URI
    • Click Validate. image
  5. Make sure pop-up windows are not blocked in the browser. During the validation process, a status window appears followed by a login prompt. It is important to enter your login credentials to complete the validation process.
  6. When validation is successful, a confirmation prompt appears asking if you would like to activate SSO.
  7. Click Yes.
  8. A confirmation message appears indicating successful SSO configuration activation. image
  9. IMPORTANT: The admin must add at least one SSO admin user. See Add SSO User. Otherwise, if the admin logs out before adding the SSO admin user, no admin user can login due to the lack of an SSO admin user registered.
  10. Sign out from the non-SSO session. In the top right, click on the signout icon. image
  11. The SSO login page appears. Enter the user credentials to login. Click Sign In.
  12. Click on Settings > Single Sign On Integration (SSO). The SSO Activation Status shows Activated. image

Manage Users

The Device Tracker web portal dashboard and device dashboard are only accessible to administrators and managers. Manage these user accounts based on SSO or non-SSO access:

  • Non-SSO - If SSO is not activated, all administrators and managers are added as non-SSO users. User accounts are managed through Manage Users in the web portal. An email address must be provided for each user, which serves as their user ID.
    • For first-time use as an administrator in non-SSO mode, action is required to set the password and gain system access to add additional admins or managers. During onboarding, the primary admin is registered as a user in the system based on their email address. Open the web portal and click Forgot Your Password. Enter the registered email address when prompted and submit the request. An email will be sent to the admin with a link to set the password. After login, additional admins or managers can be added.
  • SSO - For SSO activated environments:
    • If Use SSO Defined Roles is enabled, no users need to be added. Manage Users is grayed out in the web portal since the admin/manager users and roles are based on that defined by the SSO.
    • If Use SSO Defined Roles is disabled, administrators and managers need to be added in the web portal through Manage Users. The User ID entered must match the user ID from the SSO provider.

Important: Although SSO can be deactivated after it is activated, Zebra recommends to maintain the same users based on whether SSO is activated. If SSO is not activated, only keep non-SSO users. If SSO is activated, only keep SSO users.

Notes:

  • User accounts for associates are not needed.
  • For managers, a site must be assigned for the manager to oversee.

To navigate to Manage Users in the web portal, enter the web portal URL provided by Zebra in a supported browser and select Manage Users from the left menu.

image

Device Tracker web portal

Add User

Follow one of the procedures below to add a user based on whether or not SSO is activated.

SSO User

If SSO is activated, follow these steps to add admin or manager user accounts as SSO users:

  1. Log in to the web portal as an administrator.
  2. In the web portal, click Manage Users in the left menu.
  3. Click Add user from the top right.
  4. A message appears at the top indicating that SSO is active.
  5. Select the user role:
  6. Enter the User ID. This must match the user ID from the SSO provider.
  7. If adding a Manager role, in the Select Site dropdown, select the site to assign.
  8. Click Add user. The new user is added to the user table.

Non-SSO User

If SSO is not activated, follow these steps to add admin or manager user accounts as non-SSO users:

  1. Log in to the web portal as an administrator.
  2. In the web portal, click Manage Users in the left menu.
  3. Click Add user from the top right.
  4. A message appears at the top indicating that SSO is inactive.
  5. Select the user role:
  6. Enter the User ID based on the following guidelines:
    • Must be a valid email
    • Maximum length: 255 characters
    • Special characters allowed prior to '@': ! ~ # $ % ^ & * - _ + = {} | ' / ?
    • Characters allowed after '@': . -
    • Spaces are not allowed
    • '@' character is only allowed once
    • '.' is only allowed in the middle of alphanumeric characters before and after '@'.
  7. If adding a Manager role, in the Select Site dropdown, select the site to assign.
  8. Click Add user. The new user is added to the user table.

Delete User

To delete an admin or manager user account:

  1. Log in to the web portal as an administrator.
  2. From the web portal, tap Manage Users in the left menu.
  3. From the list of users, locate the user to delete and click on the delete icon next to the user.
  4. Click OK in the confirmation message.

Edit User

To edit the site to which a manager is assigned:

  1. Log in to the web portal as an administrator.
  2. From the web portal, tap Manage Users in the left menu.
  3. From the list of users, locate the manager to edit and click on the edit icon next to the user.
  4. From the dropdown, select the new site to assign the manager. Click Save.
  5. The table displays the new site the manager is assigned.

Search User

Administrators or managers can be searched based on user ID. To search for a user:

  1. Log in to the web portal as an administrator or manager.
  2. From the web portal, tap Manager Users in the left menu.
  3. Enter the user ID to search for in the search field located below the Add User button from the top right of the page. Press the enter key.
  4. The search results are displayed. If searching for an email address for non-SSO users, the entire email address must be entered.


Reset Password

The password is set or reset through the web portal.

Steps to set or reset the password:

  1. From the web portal login page, click Forgot your password. image
  2. Enter your email address then click Reset Password.
  3. A message appears indicating a password reset email is sent.
  4. Open the email and click on the link.
  5. Enter the new password based on the following guidelines:
    • Minimum length: 6 characters
    • Any combination of letters, numbers and symbols (ASCII-standard characters) are accepted.
  6. The password is reset with the new password.

Manage Sites

Administrators register sites to designate specific locations within an organization. Add, modify, or delete sites by importing a .CSV file with the site information. Or, add sites manually through the dashboard.

CSV File

A sample .CSV file is supplied by Zebra for the administrator to populate with the appropriate data. Importing data either modifies or adds entries to the existing database, unless deleting a site, which removes the site record. The data fields are:

Data Description Required
SiteName Site name or location.
Supported characters are alphanumeric. Special supported characters: _-@%&*!+^()=?: 		Yes
timeZone Time zone of site location.
Time zone is case-sensitive, see supported Time Zones.		 Yes
scheduledReportTime Specified time to generate the daily End of Day Report to the specified recipients in the emailList field. The cron time expression used follows a * * * * * format where only the first 2 parameters are required:
    • The first parameter sets the minute. Valid values are 0 or 30, allowing the report to be sent on the hour or half hour.
    • The second parameter sets the hour from 0 to 23 in 24-hour military time.
For example 30 21 * * * generates a report at 9:30 PM. 		Yes
EmailSubscribed Indicates whether users are subscribed to receive the End of Day Report. Value: TRUE/FALSE Optional
emailList A comma separated list of email addresses to receive the End of Day Report. Optional
snapshotReportCategories A comma-separated list of categories or device states to report for the End of Day Report. The category names are not case senstive. An example of a comma-separated category list:
To Be Found,Being Found,Cannot Find,Charging,Discharging,Low Battery,Idle,Checked Out,Disconnected,Never Connected,Decommissioned,Moveinout,Accessories		 Optional
attachCSV Indicates whether report attachments are added to the email for the End of Day Report. Value: TRUE/FALSE Optional
startIPAddress Specifies the start IP address range for the site. This applies if IP Address Range is configured for Device-to-Site Assignment under Settings > Registration in the web portal. Optional
endIPAddress Specifies the end IP address range for the site. This applies if IP Address Range is configured for Device-to-Site Assignment under Settings > Registration in the web portal. Optional


Sample .CSV file content (Note: There should be no spaces between fields or after commas):

    SiteName,timeZone,scheduledReportTime,EmailSubscribed,emailList,snapshotReportCategories,attachCSV,startIPAddress,endIPAddress 
    New York,America/New_York,30 21 * * ,TRUE,admin@my_company.com,"To Be Found,Being Found,Cannot Find,Low Battery,Disconnected,Never Connected,Decommissioned,Moveinout,Accessories",TRUE,10.30.1.50,10.30.1.100

When modifying the .CSV file, keep the header information intact and replace the sample data with the appropriate data desired. It is particularly important for the AP location friendly name to be easily understood for users to determine the location within the facility when finding a device. The .CSV file cannot be UTF-8 encoded, otherwise an error can occur; it must be saved in a normal comma separated values format.

Add Sites

Register sites either manually or by uploading the .CSV file.

Manual

To register sites manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Sites.
  3. Click Manage. From the dropdown, select Add. image
  4. Select Manual and click Continue. image
  5. Provide the following:
    • Site - site name
    • Start IP Address - start IP address for range of IP addresses assigned to the site; IP Address Range Configuration must be enabled.
    • End IP Address - end IP address for range of IP addresses assigned to the site; IP Address Range Configuration must be enabled.
    • Timezone - select the local time zone of the site
    • Subscribe Reports via Email - if enabled, sends an email with the End of Day snapshot report to designated managers and administrators
      • Generate EOD Report(s) At - select the local time for the End of Day report to be generated, providing a snapshot device report at the specified time
      • Email Recipient List - email addresses of the recipients to receive the End of Day report, each email address separated by a comma
    • Report Options - select the device states to report for the End of Day snapshot report:
      • Select All - selects all options
      • Connected Accessories
      • Being Found
      • Cannot Find
      • Charging
      • Checked Out
      • Decomissioned
      • Discharging
      • Disconnected
      • Found
      • Idle
      • Low Battery
      • Moved Out/In Site(s)
      • Never Connected
      • To Be Found
    • Include Attachments - if enabled, sends report attachments to email as CSV files, 1 file per device state selected from the Report Options image
  6. Click Confirm. The new site is added.

Upload CSV

To register sites by uploading the .CSV file:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Sites.
  3. Click Manage. From the dropdown, select Add. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Modify Sites

Modify sites either manually or by uploading the .CSV file.

Manual

To modify a site manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Sites.
  3. Check the box next to the site to modify. The Actions menu appears. Click Actions and from the dropdown, select Modify Details. image
  4. Provide the following:
    • Timezone - select the local time zone of the site
    • Email subscribed - if enabled, sends an email with the End of Day snapshot report to designated managers and administrators
      • Scheduled Report Time - select the local time for the End of Day report to be generated, providing a snapshot device report at the specified time
      • Email List - email addresses of the recipients to receive the End of Day report, each email address separated by a comma
    • Email Criteria - select the device states to report for the End of Day snapshot report
    • Include Attachments - if enabled, sends report attachments to email as CSV files, 1 file per device state selected from the Email Criteria image
  5. Click Confirm. The site is updated.

Upload CSV

Modify sites by uploading the .CSV file containing the modified information:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Sites.
  3. Click Manage. From the dropdown, select Modify. image
  4. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  5. The selected file name is displayed. Click Import.
  6. If successful, a message appears indicating the import was successful.

Delete Sites

Delete sites either manually or by uploading the .CSV file.

Manual

To delete a site manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Sites.
  3. Check the box next to the site to modify. The Actions menu appears. Click Actions and from the dropdown, select Delete. image
  4. Click Confirm. The site is deleted.

Upload CSV

To delete sites from the database, upload a .CSV file containing one or more AP sites information to remove.

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Click Manage. From the dropdown, select Delete. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Manage Access Points

Register access points with friendly names to aid in identifying device location within a site when finding devices. Add, modify, or delete APs either manually or by importing a .CSV file with the AP information through the web portal.

CSV File

A sample .CSV file is supplied by Zebra for the administrator to populate with the appropriate data. Importing data either modifies or adds entries to the existing database, unless deleting an AP, which removes the AP record. The data fields are:

Data Description Required
SiteName Site name or location.
Supported characters are alphanumeric. Special characters supported: _-@%&*!+^()=?: 		Yes
BSSID Access point MAC address. A wildcard character "*" is acceptable for the last digit of the last octet to register multiple APs at once which have the same MAC address aside from the last digit. For example: 14:a7:2b:24:cc:a* Yes
AssetName Name used by IT admin for drawings, labeling of hardware, etc.
Optional
LocationFriendlyName Access point location friendly name, useful to identify general device location.
Supported characters are alphanumeric. Special supported characters: ><:_-@#$%&*!+.^()[]=? 		Yes

Sample AP .CSV file content:

    SiteName,BSSID,AssetName,LocationFriendlyName
    New York,14:a7:2b:24:cc:a5,Inventory#1,Back Area

When modifying the .CSV file, keep the header information intact and replace the sample data with the appropriate data desired. It is particularly important for the AP location friendly name to be easily understood for users to determine the location within the facility when finding a device. The .CSV file cannot be UTF-8 encoded, otherwise an error can occur; it must be saved in a normal comma separated values format.

Add Access Points

Register access points either manually or by uploading the .CSV file.

Manual

To register access points manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Click Manage. From the dropdown, select Add. image
  4. Click Manual. image
  5. Provide the following information:
    • Site - Select site location of AP or enter the site name in the search field. A limited number of sites is listed in the dropdown. If needed, see Manage Sites for the site name.
    • MAC Address - Enter MAC address of AP. A wildcard character "_" is acceptable for the last digit of the last octet to register multiple APs at once which have the same MAC address aside from the last digit. For example: 14:a7:2b:24:cc:a_
    • Asset Name - (Optional) Enter asset name used by IT admin for drawings, labeling of hardware, etc.
    • AP Location - Enter location friendly name, useful to identify general device location image
  6. Click Continue. The AP is added.

Upload CSV

To register access points, add the AP information to the .CSV file then follow these steps to import the file:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Click Manage. From the dropdown, select Add. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Modify Access Points

Modify access points either manually or by uploading the updated .CSV file.

Manual

To modify an access point manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Check the box next to the AP to modify. The Actions menu appears. Click Actions and select one of the following from the dropdown depending on the desired action:
    • Modify Site - Select the site to reassign the AP
    • Modify Details - Modify AP information. image
  4. If Modify Site is selected, select or enter the site to reassign the AP. A limited number of sites are listed. For the full site list, see Manage Sites. image
  5. If Modify Details is selected, perform the following:
    • Asset Name - Enter the new asset name for the AP
    • AP Location - Enter the new location name for the AP image
  6. Click Confirm. The AP is modified.

Upload CSV

To modify existing access points, upload a .CSV file containing one or more APs with the modified information.

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Click Manage. From the dropdown, select Modify. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Delete Access Points

Delete access points either manually or by uploading the modified .CSV file.

Manual

To delete an access point manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Check the box next to the AP to delete. The Actions menu appears. Click Actions and selete Delete from the dropdown.
    image
  4. Click Confirm. The AP is updated.

Upload CSV

To delete APs from the database, upload a .CSV file containing one or more AP information to remove.

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Access Points.
  3. Click Manage. From the dropdown, select Delete. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Manage Devices

Administrators register device information along with friendly names and site assignments to aid in identifying, tracking and locating devices. Device registration can be performed manually or by uploading a .CSV file. An alternative to assign a device to a site is through automatic assignment of a device to a site based on the AP the device is connected to.

CSV File

Add, modify, or delete devices by importing a .CSV file with the device information through the web portal. Or manually add devices through the dashboard. A sample .CSV file is supplied by Zebra for the administrator to populate with the appropriate data. Importing data either modifies or adds entries to the existing database, unless deleting a device, which removes the device record. The data fields are:

Data Description Required
ModelNumber Device model Yes
SerialNumber Device serial number Yes
DeviceFriendlyName Name used to identify device.
Supported characters are alphanumeric. The following are supported special characters: _-@#$%&*!+.^()[]=?><: 		Optional
SiteName Site name or location where the device is assigned, useful when finding a device. Alternatively, automatically assign sites based on the AP the device is connected to, see Device-to-Site Assignment.
Supported characters are alphanumeric. The following are supported special characters: _-@%&*!+^()=?><: 		Optional


Sample device .CSV file content:

    
        ModelNumber,SerialNumber,DeviceFriendlyName,SiteName
        TC51,17009522509812,Inventory1,Chicago
        TC51,17009522509813,Inventory2,Los Angeles

When modifying the .CSV file, keep the header information intact and replace the sample data with the appropriate data desired. The .CSV file cannot be UTF-8 encoded, otherwise an error can occur; it must be saved in a normal comma separated values format.

Enroll Devices

Enrollment is a required step for preparing a site to use Device Tracker; it configures devices to communicate with the organization's Device Tracker server instance. All devices must be enrolled before they can be found by Device Tracker or be used for finding other devices.

Devices can be enrolled...

  • Manually, by scanning a barcode with the device being enrolled
    ~OR~
  • Remotely, by pushing an XML file via EMM to a fleet of devices being enrolled

Separate enrollment barcodes are needed for Android 13 (or later) and Android 11 (or earlier). See below.
The enrollment XML file is supported by Zebra devices running any Android version.

As part of Zebra's Device Tracker on-boarding process, an enrollment barcode is emailed to the requester or administrator. Device Tracker 5.5 (and later) allows admins to download a more complete enrollment set of files: image Click image to enlarge; ESC to exit.

The "Kit" (a .zip archive) contains two files:

  • DT_EnrollmentBarcode.pdf with two barcode types:
  • PDF417 enrolls devices running Android 11 or OLDER
  • PDF417JS enrolls devices running Android 13 or NEWER
  • DT_EnrollmentforEMM.xml:
  • Push with an EMM system to enroll devices running any Android version

Add Devices

Register devices either manually or by uploading the .CSV file to the Device Tracker server instance.

Manual

To register devices manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Mobile Devices.
  3. Click Manage. From the dropdown, select Add. image
  4. Select Manual and click Continue. image
  5. Provide the following information:
    • Site - Select the site to assign the device
    • Model Number - Enter the model number of the device
    • Serial Number - Enter the unique serial number of the device
    • Device Name - Enter the friendly name used to identify the device e.g. this can be based on user role image
  6. Click Confirm. The device is added.

Upload CSV

To register devices by uploading the .CSV file, add the device information to the .CSV file then follow these steps to import the file:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Mobile Devices.
  3. Click Manage. From the dropdown, select Add. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Modify Devices

Modify devices either manually or by uploading the .CSV file.

Manual

To modify a device manually:

  1. Log into the web portal as an administrator.

  2. From the left menu, under Dashboard select Mobile Devices.

  3. Check the box next to the device to modify. The Actions menu appears.

  4. From the Actions dropdown, select the desired action based on the Edit or Tracking category (options may vary depending on the state of the device): image Edit:

    • Site - Assign the device to a selected site.
    • Access Point Friendly Name - Change the friendly name of the access point the device is connected to.
    • Device Name - Change the user friendly device name.
    • Delete Device - Delete the device record.

    Tracking:

    • Mark Device for Finding - This changes the device(s) status to To Be Found, placing the device in the To Be Found list used in the device search process.
    • Mark Device as InService - The device status is changed from To Be Found back to In Service.
    • Add Notes - A dialog box appears prompting to enter notes or comments for the selected device(s).
    • Decommission Device - Removes the device(s) from the active device pool and places it out-of-service with the Decommissioned status.
    • Recommission Device - Changes the device(s) status from the Decommissioned state (i.e. removed from the active device license pool) and recommissions the device back to the In Service state.
    • Start Finding - Begins the device search process. Refer to Find a Device. This is visible only if the device is marked To Be Found. During the device search, click one of the following when appropriate:
      • Stop Finding - Stops the device search process; changes the state of the device from Being Found back to To Be Found so another device can initiate the finding process.
      • Play Sound - Emits a sound from the device being located; listen and follow the sound to locate the device.
      • Found - Indicates the device is successfully located after conducting the device search.
      • Cannot Find - Indicates the device could not be found after the search was conducted

  5. Click Confirm. The device is updated.

Upload CSV

To modify existing registered devices, upload a .CSV file containing one or more devices with the modified information.

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Mobile Devices.
  3. Click Manage. From the dropdown, select Modify. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Delete Devices

Delete devices either manually or by uploading the .CSV file.

Manual

To delete a device manually:

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Mobile Devices.
  3. Check the box next to the device to delete. The Actions menu appears.
  4. From the Actions dropdown, select the Delete Device: image
  5. Click Confirm. The device is deleted.

Upload CSV

To delete devices from the database, upload a .CSV file containing the device(s) information to remove. Device Tracker should be uninstalled before deleting the device record.

  1. Log into the web portal as an administrator.
  2. From the left menu, under Dashboard select Mobile Devices.
  3. Click Manage. From the dropdown, select Modify. image
  4. Select Upload CSV and click Continue. image
  5. Click Select files and browse to the desired .CSV file, or drag and drop the .CSV file. image
  6. The selected file name is displayed. Click Import.
  7. If successful, a message appears indicating the import was successful.

Registration

Registration of devices, access points, and sites is required for device tracking. Options are available to control device-to-site assignment and restrict managers from modifying devices and access points.

To access Registration options:

  1. Log in to the web portal as an administrator.
  2. Click on Settings.
  3. Under Settings, click Registration.

image

Registration screen

Registration options:

  • Allow managers to modify Device Name - If enabled, permits managers to edit device names through their dashboard.
  • Allow managers to modify Access Points - If enabled, permits managers to edit access points through their dashboard.

Shortcut links:

  • Add or modify mobile devices - Opens Dashboard > Mobile Devices view from the left menu in the web portal.
  • Add or modify access points - Opens Dashboard > Access Points view from the left menu in the web portal.
  • Add or modify sites - Opens Dashboard > Sites view from the left menu in the web portal.

Device-to-Site Assignment

Devices can be assigned to sites either manually, based on the CSV file upload, or automatically, based on the AP the device is connected to.

To select the method of device registration:

  1. Log in to the web portal as an administrator.
  2. Click Settings from the left menu.
  3. Under Settings, click Registration. image
  4. Under Device-to-Site Assignment. select the desired device registration method:
    a. Manually assign devices to a site via CSV upload (default)
    Manually assign sites to devices by uploading a CSV file that includes the site name for the device to be assigned, see Import Devices.
    b. Automatically assign devices to a Connected AP's site
    Prerequisite: Register the site to an AP.
    When the device connects to an AP, the device is automatically assigned a site name based on the AP it is connected to, provided the AP is registered with a site. If there is no site assigned to the AP, then no site name is assigned to the device and the device is listed under Unassigned Devices in the site list.
    c. IP Address Range Configuration
    Allow an IP address range (IPV4) to be defined for a specific site. The device is automatically assigned to that site if its IP address falls within that range. Go to Manage Sites to specify the IP address range for a site. Once a device is assigned to a site, it will not become unassigned unless there is manual intervention, e.g. when decommissioning the device.
    • If a device is previously within range of a site and moves to another site whose range is not specified, it remains assigned to the original site.
    • If a device is disconnected, it remains assigned to the previous site.
  5. Click Save.

Note: If the option to automatically assign devices is enabled, it overwrites the sites that are manually assigned via CSV file upload and any further CSV uploads cannot take into effect.

Video: Learn how to configure the IP address range for devices to be automatically assigned to a site upon device registration.


Automation

Device Tracker can be configured to automatically change device states when specific conditions are met or certain thresholds are reached. For example, devices can be automatically marked To Be Found if they are checked out, low in battery, and not charging. This proactively allows the device to be located prior to completely losing battery power and while potentially actively in use, preventing the need for an administrator to continually monitor devices and manually mark the devices.

The device must be connected to the Device Tracker server to receive automation settings. Changes to automation settings on the server cannot be applied to disconnected devices.

Configure Automation Settings

To enable automation, set the related device thresholds and configuration:

  1. Log in to the web portal as an administrator.

  2. Click on Settings.

  3. In Settings, click on Automation. image

  4. Set the Device Thresholds:

    • Low Battery Threshold - Specify the percentage (%) of battery capacity when the device reaches the Low Battery condition. If no value is specified, it defaults to the device’s low battery threshold.
    • Maximum Checkout Time (in Hrs) - Set the maximum checkout time in hours. When the set time is reached, the device is flagged in red on the dashboard for visibility to the administrator.
    • Device Idle - Enable this option to monitor a device when it is stationary, or when there is no physical movement detected by the accelerometer.
      • Device Idle Threshold Time - Specify the duration in minutes that the device should remain stationary before it is categorized as Idle. Default value: 15; minimum value: 5; maximum value: 10000.

  5. Automatically Mark Devices "To Be Found" - Enable this option and select the state(s) or combination of states for the device to be automatically marked To Be Found when the selected state(s) is reached, rather than performing this manually. If a combination of states are selected, all conditions must be met for the device to be automatically marked To Be Found. If the selected state(s) is not reached, the device remains off the To Be Found list. Available states and combination of states:

    • Checked out, low battery and not charging
    • Checked out, low battery, not charging and idle
    • Checked out and maximum checkout time reached
    • Checked in, low battery and not charging
    • Low battery and not charging
    • Low battery, idle and not charging
    • Idle and not charging
    • Disconnected

    After a device has been automatically marked To Be Found based on the above selection, if the device state changes and no longer satisfies the selected state(s), then To Be Found is removed from the device.

Important: During the finding process, before marking the device as Found, make sure one of the selected conditions is NOT satisfied (e.g. charge the device if "not charging" is selected). Otherwise, the device will return back to the To Be Found state after it is marked Found.

  1. Automatically place device "In Service" when marked "Found" - Enable this option to automatically place the device back “In Service” after it is located and marked Found. This eliminates the need to manually perform this action.
  2. Automatically set "To Be Found" device to "In Service" upon checkout" - Enable this option to automatically place the device back In Service when a device in the To Be Found state is checked out. There is no need for the device to remain in the To Be Found state since the user has checked out the device.
  3. Click on Save.

Video: Learn how to automatically set "To Be Found" device to "In Service" when the device is checked out

Notifications

There are 2 types of notifications:

See the sections below for information on each.

Lost Device Nearby

When a lost device is detected in close proximity, a Lost Device Nearby notification event is triggered on the nearby device to alert the user. This is an optional feature that aids in device recovery by proactively sending alert notifications to a device when a lost device is detected within close proximity. The nearby device user can immediately take action to find the lost device. Alerts are sent as one or a combination of the following: audio, vibration, LED, and/or Android notification. See Lost Device Nearby for information on its use.

Video: Demonstration on automatically detecting lost devices nearby

To enable this feature and configure its notification settings:

  1. Log into the web portal as an administrator.
  2. Click Settings in the left menu and click Notifications.
  3. Click on the Lost Device Nearby tab. image
  4. Toggle to enable the option Send Lost Device Nearby Notification. This option is disabled by default.
  5. Select one or more of the following notifications to alert the user of a lost device detected within the vicinity:
    • Audio - If enabled, the device emits an audio sound. Select one of the following options to specify the sound emitted:
      • System Default - Emits the sound specified from the Default notification sound option in Android Sound settings.
      • Custom Tone Name - Enter the tone name that matches with a notification sound listed from Default notification sound in Android Sound settings on the device.
    • Vibrate - If enabled, the device vibrates based on the duration specified. Select one of the following durations:
      • System Default
      • Short
      • Medium
      • Long
    • LED - If enabled, an LED notification is emitted on the scanning device. The default LED is blue.
    • Pop-up Message - Define the content of the notification message to be displayed on the device that detects the misplaced device. By default, the message is: "Lost Device Nearby".
    • Maximum RSSI Value (in dBm) - Enter the maximum signal strength of the receiving beacon to detect when a device is within proximity. The higher the negative value, the further away the device can be detected. The lower the negative value, the shorter the distance the device can be detected. Due to multiple factors affecting beacon signal strength, it is required for this to be manually fine-tuned to your specific environment and devices. Zebra recommends to adjust this value based on your business needs. Default value: -100.
  6. Click Save.

Reset to Default resets the Lost Device Nearby notification options to the default selection.

Play Sound

When attempting to locate a misplaced device, a notification event is triggered upon pressing the Play Sound button. This notification can be customized to play a specific tone, adjust the volume, and set the duration and interval of the sound played.

To enable Play Sound feature and configure its notification settings:

  1. Log into the web portal as an administrator.
  2. Click Settings in the left menu and click Notifications.
  3. Click on the Play Sound tab. image
  4. Audio is enabled by default for the device to emit a sound when the Play Sound button is pressed.
  5. Select a sound to play and one or more options for the sound being played:
    • System Default - Select this option to emit the sound specified from the Default notification sound option in Android Sound settings on the device.
    • Device Tracker Sound - Select this option to play one of the custom Device Tracker tones:
      • Device Tracker 1
      • Device Tracker 2
      • Device Tracker 3
      • Device Tracker 4
      • Device Tracker 5
    • Use Sound File On Device - Requires a sound file to be present on device and path to be specified. For example:
      • /sdcard/sampleTone.mp3
        Zebra recommends placing sound files in /sdcard/ or another known-accessible location. Default notification sound plays if file or path are missing or invalid.
    • Volume Level - Select one of the following based on the desired volume level:
      • 20%
      • 40%
      • 60%
      • 80%
      • 100%
    • Play Duration - Select the length of time (in minutes) for the sound to be played repeatedly.
      • Range: None to 20 minutes, in increments of 1 minute.
    • Repeat Interval - Select the interval (in seconds) between each repeated sound within the specified duration:
      • None
      • 4 sec
      • 6 sec
      • 8 sec
      • 10 sec
      • 12 sec
  6. Click Save.

Reset to Default returns all Play Sound options to their default settings.

Map Based Locationing

Map Based Locationing provides the GPS coordinates of a device, regardless of whether it is located indoors or outdoors. It maps the device location, even when it is not connected to an access point. This feature is only supported on Android GMS devices.

The device location is updated based on the following events:

  • Rebooting the device
  • Establishing a connection to a Wi-Fi or cellular network
  • Changes in the device charging state
  • Low battery (at this point, the device location continues to update for every 2% battery drain)
  • Manual refresh (e.g. from the web portal)

To enable Map Based Locationing:

  1. Log into the web portal as an administrator.
  2. Go to Settings > Map Based Locationing.
  3. Toggle to enable Map Based Locationing, then click Save.

image

Enable Map Based Locationing

The GPS coordinates and mapped device location is viewable from the administrator dashboard.

Bluetooth Scanners

Track and locate misplaced Bluetooth scanners using the same track devices procedure supported for other devices. Additionally, a Virtual Tethering feature warns users when a paired Bluetooth scanner nears the edge of the Bluetooth range from its connected host device. When a Bluetooth scanner is paired with a mobile computer, it becomes automatically registered in the Device Tracker system. Accessory Licenses are required for Bluetooth scanners.

Virtual Tethering sends an alert to notify the user if a paired Bluetooth scanner is detected to be moving out of Bluetooth range from its connected mobile computer. This helps prevent the Bluetooth scanner from being left behind when used with a mobile computer, preventing device loss. Notifications on both the mobile computer and Bluetooth scanner can be customized to alert the user when the Bluetooth scanner moves out of range from the device. Once the Bluetooth scanner comes back within Bluetooth range, the notification alerts are automatically disabled. Only one Bluetooth scanner can be paired to a mobile computer at a time.

Supported Bluetooth scanners: Zebra RS5100 Ring Scanners and RS6100 Wearable Scanners

image

Note: Bluetooth scanners are not visible in the Device Tracker dashboard.

Enable Tracking

To enable Bluetooth Scanner Tracking:

  1. Log into Device Tracker web portal as an administrator.
  2. Go to Settings > Bluetooth Scanners.
  3. Toggle to enable the following:
    • Track Bluetooth Scanners - allows Bluetooth scanners to be found with the track devices procedure
    • Virtual Tethering - notifies the user if the Bluetooth scanner approaches the edge of the effective Bluetooth range, helping to maintain connectivity and avoid misplacement of the scanner

image

Device Notifications

Device Notifications control how the mobile computer is notified when searching for a Bluetooth scanner.

  • Audio - when enabled, specifies the audible sound to be played. Choose one of the following:
    • System Default - default system sound on the device
    • Custom Tone Name - enter the name of one of the built-in ringtones from the device from Settings > Sounds > Notification sound
  • Vibrate - when enabled, the mobile computer vibrates. Select a vibration pattern:
    • System Default
    • Short
    • Medium
    • Long
  • LED - when enabled, the LED blinks

image

Bluetooth Scanner Notifications

Bluetooth Scanner Notifications control how the Bluetooth scanner is alerted when it is being found.

  • Beep - when enabled, the Bluetooth Scanner emits a beep sound
  • LED - when enabled, the Bluetooth Scanner LED blinks

image

Automation

Automation settings control the conditions to be met before the Bluetooth scanner is automatically marked "To Be Found." This triggers the Bluetooth scanner to start broadcasting its presence so it can be found by another device using the proximity meter.

Select one or more of the Beaconing Rules:

  • When disconnected from mobile devices- The Bluetooth scanner immediately begins broadcasting its presence when it is out of Bluetooth range of the paired device. This allows the device to be found even when disconnected from the host mobile computer. Other mobile computer devices can also locate the Bluetooth scanner using the proximity meter.
  • When unpaired from mobile devices and out of cradle - When a Bluetooth scanner is placed into a charging cradle, it automatically unpairs from its associated device and is removed from the "My Bluetooth Scanner" list. As a result, the user might forget to manually re-pair the Bluetooth scanner after undocking it from the cradle. To prevent this from occurring, enable this option, which causes the Bluetooth scanner to immediately begin broadcasting its presence when undocked from the cradle while unpaired.
  • When on low power - The Bluetooth scanner immediately begins broadcasting its presence when the battery level falls below 30%. This option is enabled by default.

image

Diagnostics

For diagnostic purposes, logging can be enabled in Device Tracker to capture application and system information to Android logcat. RxLogger is a built-in tool on Zebra Android devices that collects data and event logs from logcat and stores them in a single location. If issues are encountered, a Zebra representative may request for the log files to be collected and supplied. There are 2 methods to capture logging: StageNow or EMM.

Using StageNow

To use StageNow to capture logging:

  1. Open StageNow on the device.

  2. Scan the barcode to enable Device Tracker logging and start RxLogger log capture: image

  3. Reproduce the issue.

  4. Scan the barcode to disable Device Tracker logging and stop RxLogger log capture: image

Logs are located in the RxLogger folder (default location: /sdcard/RxLogger).

Using EMM

To use EMM to capture logging, refer to the following XML content:

  • To enable logging:

    <wap-provisioningdoc>
    <characteristic version="1.0" type="com.zebra.mdna.devicetrackercloud">
        <parm name="EnableLog" value="1" />
    </characteristic>
</wap-provisioningdoc>

  • To disable logging:

    <wap-provisioningdoc>
    <characteristic version="1.0" type="com.zebra.mdna.devicetrackercloud">
        <parm name="EnableLog" value="0" />
    </characteristic>
</wap-provisioningdoc>

Send the desired XML content to the EMM using either OEMConfig or MX to configure the app.

See Also