Device Tracker requires end-user licenses issued by Zebra Technologies. Licensing with Device Tracker is a simple, seamless process integrated with the normal operation of Device Tracker without the need for additional user intervention.
Licenses are shared from a single pool of licenses, regardless of expiration date. When a device registers to the Device Tracker server, if a license available, it is allocated to the device from the license pool.
Available license types:
- Trial license (90-day evaluation period)
- Term-based license:
- 1-year term
- 3-year term
- 5-year term
This guide explains the process to obtain a Device Tracker license(s) for commercial use and apply the license(s) to individual devices.
For devices with a built-in secondary BLE, such as EC50/EC55, separate licenses are required for Device Tracker and secondary BLE operation: Device Tracker license and BLE license. Unlike the Device Tracker license, the BLE license is not monitored by the Device Tracker web portal.
To purchase a BLE license, visit the Zebra Solutions Pathway portal. The Zebra Licensing Portal is provided to view and monitor the BLE licenses.
To purchase a Device Tracker license, continue with the procedure below.
For devices with a battery BLE (secondary BLE is located on the battery), A 1-year or 3-year Device Tracker special pricing license is available for customers for each BLE battery a customer purchases (1:1). At the end of the term, a new Device Tracker license is required for Device Tracker to function (follow the procedure below).
The first step in obtaining a license is to engage with Zebra or a Zebra reseller.
Visit Zebra's Device Tracker product page and select one of the methods for contacting Zebra directly or engaging with a reseller or partner.
Alternatively, select one of the following Zebra resources:
- Find a Zebra Partner - form for submitting an inquiry via the web
- How to Select a Channel Partner - explains the types of partners that engage with Zebra and some of their technologies and specialties
- Partner Interaction Center - information for contacting Zebra's existing global partner network
- Zebra Corporate Numbers and Links - broken down by global region
- Global Marketing Contact Center - broken down by global region and country
After a licensing agreement is purchased from Zebra or a Zebra reseller, an email is sent to the requester containing user credentials for accessing the Zebra Enterprise Software Licensing system.
Visit the Zebra licensing support page. Register and log into the portal to:
- Order licenses
- Check status of existing orders
After licenses are processed, the license information is synchronized with the Device Tracker web portal every 24 hours. The administrator can perform a manual synchronization in the Device Tracker web portal to refresh the license data on-demand to synchronize with Zebra Enterprise Software Licensing system. The administrator monitors available licenses through the Device Tracker web portal to view licenses available, licenses consumed and total licenses.
License Summary in Device Tracker web portal
Assigning licenses is seamless and integrated into the device registration process with the Device Tracker server. Licenses are allocated to devices based on enrollment with the server on a first-come, first-served basis.
As part of the device registration process, after a device is staged with the server configuration, it communicates with the Device Tracker server. If a license is available, the server allocates a license to the device. After the device is licensed, Device Tracker is operational on the device. Otherwise, a message is displayed on the device indicating that a license is not available.