About Diagnostic Tool

Diagnostic Tool 1.17

Overview

Diagnostic Tool instantly tests and diagnoses the operability of the main device systems on Zebra mobile devices to determine system health and functionality. This application exercises device subsystems and reports the pass/fail status for the test properties. Where appropriate, Zebra Help Desk uses the tool for troubleshooting device issues, relying on the results to provide the most optimum steps to reach a resolution. Resolve simple issues and avoid unnecessary returns to the Zebra Repair Center with Diagnostic Tool, resulting to increased worker productivity and device uptime. The main device subsystems are:

  • Battery - Provides information regarding: battery level, voltage, state of charge, power soource, temperature, health percentage, backup battery voltage, and manufacture date.
  • GPS – Provides information regarding: GPS status (enabled/disabled/not supported), latitude, longitude, altitude, bearing, speed, signal quality, and accuracy.
  • System - Provides information regarding CPU, memory, storage, and number of processes running.
  • WLAN – Provides information regarding: WLAN state (enable/disabled), connection status, ESSID, BSSID, MAC Address, signal strength, and IP address.
  • WAN – Provides information regarding: SIM state, WAN type, signal strength, phone number, and device ID.
  • Bluetooth – Provides information regarding: Bluetooth state (on/off), status (paired/unpaired), connectable/discoverable, Bluetooth address, and name.

    When using multiple Android user accounts on a single device, Diagnostic Tool use and functionality only applies to the active primary user.

Supported Devices

Diagnostic Tool is pre-installed on all supported Zebra devices.

Device Android 4.1 - 4.3
(Jelly Bean)
Android 4.4
(KitKat)
Android 5.x
(Lollipop)
Android 6.x
(Marshmallow)
Android 7.x
(Nougat)
Android 8.x
(Oreo)
Android 9.x
(Pie)
ET50/ET55
L10
MC18
MC32
MC33
MC40
MC67
MC92
MC93
PS20
TC20/TC25
TC51/TC56
TC52/TC57
TC55
TC70/TC75
TC70X/TC75X
TC72/TC77
TC80
TC8300
VC80
WT6000



See Also